Dispatcher Resources

Responders who have been given Mobile Dispatcher permissions can create new incidents through the Beacon mobile app which will be sent out to all available responders. It’s important that only trusted responders are given Mobile Dispatcher permissions.

To create an incident through the Beacon Mobile App you can:

1. Long pressing a location on the map and following the dialogue message instructions
2. By tapping on the + symbol located at the top right corner of the Home Screen. This will open the incident creation interface.

Both options will open the interface where you can continue to create a new incident.

---

Navigation: Create a New Incident

1. Press on the location icon at the top right. 
2. On the location selection screen you can use the Search Bar if you know the address of the incident location, or you can manually place the Incident Location Marker by moving the map with your fingers. If no physical address is available, latitude and longitude coordinates will appear instead. 
3. Press Save Location
4. After saving the location, the address text can be edited to add information like unit numbers and other relevant details that might help the responders locate the incident. This edits will not affect the position of the incident marker on the map.
5. Select the Incident Priority
6. Press on the Incident Description* field to enter more information
   • *Note: Location and Description are both required to create a new incident; all other fields are optional
7. Select the Incident Class**
8. Select the Incident Category**
9. Select the Incident Type**
   • **Note: These labels can all be customized through the Beacon web pages
10. To send the alert to all available responders, press the box next to Broadcast Alert (read more about Broadcast Alerts here)
11. Use the Max. Responder Quantity Selector to determine the maximum number of responders that Beacon will accept for this incident (this applies to Broadcast Alerts only)
12. To send the broadcast alert to certain groups responders, select the appropriate Responder Tag(s) (read more about Responder Tags here)
13. To assign specific responders to the incident, press the Pre-Assign Responders button to select individual responders (read more about Assigning Responders here)
    • Note: There are three ways to create incident alerts:
      • If you only want to broadcast the alert, don’t pre-assign any responders
      • If you only want to pre-assign responders, select the specific responders you want to assign and then leave the broadcast alert box unchecked
      • If you want to pre-assign responders and broadcast the alert, check the box and select the responders you want to pre-assign. Pre-assigning responders does not count towards the maximum responder limit
14. Press to add Attachments. Attachments added here will be displayed on the incident information card. These attachments will disappear once the incident is completed.
15. Press Submit to create the incident

Once created, Beacon will inform you by push notification every time a responder has been assigned to this incident.

If you want to cancel this incident, return to the Sidebar on the Home Screen and press the red trash can icon next to the incident. You will be required to give a reason why you are canceling the incident which will be sent out to all Assigned Responders as well as to Web Dispatchers.

---

Beacon is capable of caching the incident creation process even there is no internet connection. All data will be cached and sent to the Beacon servers when connectivity is re-established.

When Internet Connection is Lost:

1. When in need to create an incident on a device that has lost connection to the internet, follow the same steps for the incident creation process. You will notice the connection lost message while the device is disconnected from the internet.
2. When submitted, a message will pop up to let you know that the new incident was not created due to the lack of internet connection.
3. When dismissing the message you will notice that there is a clock icon where the new incident marker should be placed. This is to let you know that this incident is still pending connectivity for creation.
4. You will also notice the unsynced data messages the top of the Home Screen.