The mobile app SOS feature has been upgraded for additional capabilities, including two ways to trigger the SOS button, an option to call a pre-set Emergency Number, and the ability to Cancel the SOS
There are now two ways to trigger the SOS Button:
METHOD 1: ONE-TIME CLICK
- Responder clicks the SOS Button one time
- Responder is asked to Confirm that they want to send SOS or Dismiss
- If “CONFIRM” is clicked (or if the Responder doesn’t acknowledge the prompt within 3 seconds) the SOS Alerts are sent to Beacon Users
- If the Agency has added an Emergency Number to the Web App Settings page, the Responder is also asked if they want the Emergency Number to be called
- The SOS can also be canceled at any time
METHOD 2: PRESS HOLD
- Responder holds SOS button for 3 seconds
- SOS Alerts are immediately sent to Beacon Users
- If the Agency has added an Emergency Number to the Settings page, the Responder is also asked if they want the Emergency Number to be called
- SOS can be canceled at any time
Introducing SOS Mode with Ability to Cancel SOS
When Pressing the SOS Button:
- The responder will be prompted to Confirm or Dismiss the SOS, and a three (3) second timer will be triggered with haptics (vibrations) to make the responder aware they are about to enter SOS mode.
- If the responder makes no selection, after the 3 seconds have elapsed, they will automatically enter the SOS Mode and the SOS signal will be sent.
- Once the SOS request is sent, a success message will appear along with a button to Cancel SOS and a 10 second timer
- Once the 10 seconds has passed Responders, can press the SOS button again and Confirm to cancel the SOS Mode
- Responders can also Cancel SOS from the Settings page
** Additional Notes :
- Confirming to send or Canceling an SOS request will generate a message to the agency “All” chatroom. It will also generate a notification for web and mobile dispatchers
- The SOS button will continuously flash red as a visual indicator for Responders when they are in SOS Mode
- The Settings page will also display an action banner when in SOS Mode
Dispatcher Resources
Responder Resources
How-To Videos
FAQ
Status Updates