Dispatcher Resources

About Incident Notes for Responders

Beacon makes it possible for responders to submit and store notes for incidents to which they were assigned up to thirty days after the incident. Mobile dispatchers are also able to add incident notes for incidents that they dispatched from their mobile device.

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To Submit Incident Notes using the Incident History:

1. Go to the Settings Screen 
2. Scroll down to the Incident History button
3. Locate the incident number for which you wish to add notes and click on the Add Notes button
4. Enter your notes and click Submit to save

* Be aware that Incident Notes are permanent and cannot be edited or deleted from the incident record.

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To add notes using the sidebar:

1. From the Home Screen, press the sidebar icon (not shown)
2. Locate the active incident you would want to add notes to and press the + Add button
3. From the list select + Add Notes to access the incident notes interface

* Be aware that Incident Notes are permanent and cannot be edited or deleted from the incident record.

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A couple other things to keep in mind regarding Incident Notes:

• Only Responders who have been assigned to an incident can submit notes
• Responders can submit notes as many times as they wish, but they can’t be erased
• Incident History only displays incidents attended or dispatched in the previous thirty (30) days
• Notes can be submitted at any point after the Responder has been assigned to an incident – i.e., while the incident is still active or after it’s been completed
• Notes are stored in the Incident Report (click here to read how to retrieve and view your notes in the Incident Report)