Dispatcher Resources

Arrival Notifications are text messages sent by SMS to a Transport Destination, informing them of the imminent arrival of a response unit with patients or other resources after a responder confirms transport to that specific destination.

Arrival Notifications include the following information:

• The responder’s name and phone number
• The number of patients/resources being transported, and
• Their expected time of arrival

To add recipients to the Arrival Notification list:

1. Select the Transport Destination you would like to send Arrival Notifications to by clicking on its map marker
2. Click Edit Info button to display the Arrival Notification form
3. If a Recipient was previously aded, the information will appear. You can edit this information or add a new recipient.
4. Click New Recipient to expand the form
5. Enter the recipient name and phone number. (For hospitals, we recommend adding medical doctors, charge nurses, and ED/A&E clerks).
6. Click Update Info to save