Dispatcher Resources

The Settings page allows responders to configure the app and manage their status.

Navigation: Settings Page

1. Beacon Phone Number — The phone number that was used to pair your device with the Beacon app. This is also the number used to send and receive alerts from Beacon by SMS when in SMS Mode.
2. Your Phone Number — The phone number you used to register your device with Beacon. This is also the number that Beacon will send and expect to receive SMS from when you’re interacting with Beacon in SMS Mode.
3. Beacon Server — The Beacon server instance that your agency account is connected.
4. Availability — Allows you to set your duty status to On-Duty (shown as a green icon) or Off-Duty (shown as a gray icon).
5. Responder Type —  Allows you to select which response workflow messages you’ll receive. You have four options:
   • Patient Transport — Recommended for responders who transport patients, like ambulance personnel
   • Response Only — Recommended for responders who do not transport patients, like firefighters, search-and-rescue, community responders, etc.
   • Animal Transport — Recommended for animal rescue that involves animal transport
   • Transfer / Delivery — Recommended for responders who are making scheduled and/or non-urgent transfers and deliveries
     *Read more to learn about different Responder Types and their message workflows.
6. Transport Mode —  Allows you to select your transport mode.
7. Language — Sets the language you want displayed in the mobile app as well as SMS messages
   
8. GPS Location Settings — Beacon will collect and display the mobile app user’s GPS location based on the frequency that the user has granted to Beacon through the mobile app’s Settings page, specifically:
   • Always “Foreground/Background” will enable GPS tracking:
     • When the app is first opened
     • When the app is in the foreground
     • When the app is in the background
     • Every 30 meters when moving
   • While the App is Open “Foreground Only” will enable GPS tracking:
     • When the app is first opened
     • When the app is in the foreground
     • Every 30 meters when moving
   • Only During Incidents will enable GPS tracking:
     • When the app is first opened
     • When the app is in the foreground
     • When the app is in the background
     • Every 30 meters when moving
   • Never means the GPS location is never tracked
     
     Important:
   • Unless otherwise instructed by your management, we recommend that you select “Only During Incidents” if your phone isn’t plugged into a constant power source in order to prevent the GPS tracking from draining your battery.
   • The GPS location of Beacon mobile app users is also determined by their permission settings within the device itself – i.e., if the user has turned off location services for the entire device, it doesn’t matter what settings they choose within the Beacon mobile app
   • Additionally, the user’s GPS location will never be tracked when their status is set to “Off-Duty” or when the mobile app is terminated/swipe-closed.
     
9. Night Shift Dark Mode Settings — Makes the Beacon app adapt the display to reduce the eye strain. It is recommended for users that are regularly working during night or on low light environments.
   • Automatic: This selection will make the Beacon app adapt in coordination with your device system settings
   • On: This will make Beacon to always display in Night Shift Dark Mode
   • Off: This selection tells Beacon to never change display settings to reduce eye strain
10. Messaging — Describes how you will receive communications from Beacon
    • Data means you will receive messages and alerts through the mobile app via push notifications
    • SMS means you will receive alerts through your phones default text messaging app. When the phone is set to SMS Mode, you’ll see a yellow banner across the app screen that says SMS Mode Enabled
      • Another way to switch from Data to SMS is to send 789 to the Beacon number as an SMS message. After you do this, you’ll get a reply message from Beacon saying “You have switched from Data to SMS messaging” 
        ***Important*** It’s possible to have the Beacon mobile app set to SMS mode but still receive messages via data, too. If you see the SMS Mode Enabled banner but want to communicate with Beacon via the mobile app, change the Messaging settings back to Data in order to avoid unnecessary SMS costs.
11. Volume Settings — Use the slider to adjust the volume of the in-app-notifications
12. Don’t Lock the screen while the app is open —Enable to prevent the device screen from locking while using the app
13. Visual Density — Select between Standard, Comfortable and Compact to adjust the view of the app interface
14. Marker Size — Manually select the map marker icons size or check the Dynamic Marker size box to automatically adjust marker size when zooming in and out the map
15. Chat Settings — Use these settings to manage Chat Messages cached data
16. Press the Performance Report button to display your personal stats in the aggregate (i.e., “all-time”)
17. Press the Incident History button to display a list of incidents that you have responded to or dispatched in the last thirty days. You can also add Incident Notes and create Case Reports for these incidents
18. Log Out (Delete App Data)— Pressing this button will end the current session and redirect to the initial Sign In screen on of the Beacon mobile app
19. At the very end of the Settings page you will find the App Version you currently have installed on your device. This will come handy when requesting technical support from a Trek Medics team member

Note: Settings that do not have a dropdown arrow cannot be changed/configured through the mobile app