User Resources

Message 2 in the workflow asks you to confirm when you’re en route to the incident location.

Workflow Message 2: Confirm En Route

1. Confirm En Route — The second workflow message can be received by advancing from the first message “Incident Alert”. Responders who have been directly assigned to an incident by a dispatcher will be prompted this message.
2. Response Prompt — Workflow Message 2 asks to confirm when responders are on their way to the incident location
3. Confirm — Pressing it will advance the workflow to the next message and also will inform dispatchers that the responder is on their way to the incident location location
4. Cancel — Use this button to cancel the involvement in this incident. It will also inform dispatchers about the action
5. Update Incident Location Button — Assigned responders can update incident location and address details directly in the app. (Refer to Other Features section to get more details on how to use this feature)
   *Responders with Mobile Dispatcher permission will also be able to perform this action.
   *The details of the updated location will be sent to the Incident Chat and the All Chat group.