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Popular Topics & Tutorials

Dispatcher Resources

Includes links the Dispatcher Guide and other resources for dispatchers using the Beacon web pages

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Responder Resources

Includes links to Responder Guides for emergency responders using the mobile app and SMS interfaces.

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How-To Videos

Video tutorials and walkthroughs for the Beacon web pages and mobile app and SMS interfaces.

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FAQ

A range of frequently asked questions (FAQs) to help dispatchers and responders with troubleshooting.

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Status Updates

Beacon status, release announcements and other news and information for Beacon users.

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Cheat Sheets

View our quick setup video to help you walk through the initial steps of the Beacon onbaording process.

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Quick Setup Video Tutorial

Support Request Form

Can’t find the answer in our documentation?

Submit a Support Ticket

Name(Required)
For mobile app accounts – Please use the phone number associated with your account.
Please use the email associated with your Beacon account. This will also be the email a team member will use to reach back to you and help with your support request.
This is the Agency Name found at the top navigation bar in the Beacon interface

Request Type(Required)
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Component(Required)
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Severity(Required)
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* IMPORTANT: PLEASE DO NOT UPLOAD ANY ATTACHMENTS CONTAINING PHI (PROTECTED HEALTH INFORMATION) or PII (PERSONALLY IDENTIFIABLE INFORMATION)
Drop files here or
Accepted file types: jpg, jpeg, png, Max. file size: 128 MB, Max. files: 3.

    Consent(Required)

    Trek Medics International and/or Beacon is not responsible for delays or failures in response or resolution caused by:

    • The user’s failure to provide accurate, complete, or timely information
    • The user’s failure to follow published training materials, documentation, or user manuals
    • The performance, availability, or reliability of third-party services or products not managed by Trek Medics
    • Circumstances beyond our reasonable control, including but not limited to internet outages, service disruptions, or major external events

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