Dispatcher Resources

Summary Reports provide a summary of all incidents in a data center over a given period of time.
Beacon now offers different file type options when generating a report:

• The classic Excel report spreadsheet that can be manipulated and filtered to query the available data. This file type will be emailed from [email protected], you should add this address to your safe senders list.
• A CSV file type is also available for immediate download
• A PDF version is now available as an option when generating the Summary Report. This version has Averages time and interval information, includes a map that displays incident clusters on areas and pie charts are generated based on Incident Classes | Categories | Types

To generate and download a summary report:

1. On the incidents page, locate Summary Reports header
2. Click the New Summary Report button
3. On the New Summary Report screen Select the start and end date for the summary report you want to generate
4. Enter the email address where you would want the incident report to be delivered 
5. Click Search Incidents to view the incidents lists within the selected dates

The Summary Reports interface displays a table view of the incidents that were created within the date range selected with partial information. 
There are two ways to generate Summary Reports.
To generate a Summary Report from all incidents within the selected date range:

6. Select the File Type
7. Click Generate Report
8. Select “Generate Report for all incidents between …” from the options
9. If the Excel file type was selected, Beacon will deliver the repot to the entered email address on the previous screen.
   For all other file types Beacon will generate the report and start downloading automatically to the local machine. If a large amount of incidents were included in the report, Beacon will need a bit more time to generate and deliver/download the report. 
   
   Continue to the scrolling to learn how to generate a Summary Report from selection

Summary Report interface Navigation :

1. Search tool — use the search bar to enter key words or information and filter incidents
2. Number of incidents to display per page
3. Current displayed incidents of total
4. Page navigation arrows
5. Cancel — click to exit the Summary Reports interface

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To generate a Summary Report from selection:

10. Use the checkboxes to the left to indicate which incidents from the current page you want included on the finalized report.
11. Select All can be used to check all the boxes for the incidents in the current page. If you wan to include multiple full pages you will need to navigate to each page and click the Select All checkbox. Checked incidents are saved on memory for convenience when navigating between pages
12. When ready Select the File Type
13. Click Generate Report
14. Select “Generate Report from selection” from the options
15. If the Excel file type was selected, Beacon will deliver the repot to the entered email address on the previous screen. For all other file types Beacon will automatically generate the report and start downloading to the local machine. If a large amount of incidents were included in the report, Beacon will need a bit more time to generate and deliver/download the report. 

Summary Report interface Navigation :

1. Search tool — use the search bar to enter key words or information and filter incidents
2. Number of incidents to display per page
3. Current displayed incidents of total
4. Page navigation arrows
5. Cancel — click to exit the Summary Reports interface