Profile Menu

Username — The current user will be displayed here
Responders — View and edit Responder profiles
Incidents — View Incident Details and generate Incident Reports
Case Reports — View Case Reports submitted by responders *
Audit Log — Monitor and download Case Reports activity *
Support — Find training manuals, videos, and submit help tickets
Welcome Tour – Return to the welcome screen to take the Beacon App Tour
Settings (ᵐ) — Configure and customize the Beacon platform and its parameters
Admin (ᵐ) — Account Managers can view incident activity for the agency account (data center)
Language — Allows dispatchers to select the web page language. If you do not see your language, email [email protected]
Beacon Gateway Number — This is the number that Beacon uses to communicate with Responders via SMS. Responders should save this number in their contacts and assign it a unique, custom ringtone. It can only be used by Responders who have had their phones registered with Beacon and is not for public use (like 911, 112, 999 etc)
Log Out — Ends your session

Case Reports is an Add-On Feature of the Beacon Platform.  
Audit Log is a companion feature to the Case Reports.
Click here to learn more about Case Reports

Includes links the Dispatcher Guide and other resources for dispatchers using the Beacon web pages

Includes links to Responder Guides for emergency responders using the mobile app and SMS interfaces.

Video tutorials and walkthroughs for the Beacon web pages and mobile app and SMS interfaces.

A range of frequently asked questions (FAQs) to help dispatchers and responders with troubleshooting.

Beacon status, release announcements and other news and information for Beacon users.

View our quick setup video to help you walk through the initial steps of the Beacon onbaording process.

User Resources