User Resources

This is the Chat Rooms screen where you can chat with Web Dispatchers and/or Responders using the Beacon Mobile App with Internet connectivity.

Chat Room Screen navigation:

1. All Chat — This is a general chat group that includes all Web Dispatchers and Responders using the mobile app who are registered with your Agency Account
2. Incident Chat –This is a chat group that is created for a specific incident and automatically includes all Web Dispatchers and Responders who are assigned to the incident. Responders who are not assigned to the incident cannot access it. When the incident closes the chat group is no longer accessible and will not appear in your chat list, though its contents will be saved on the Incident Details page and in the Incident Report
3. Group Chat — Indicated by a Multi-Member icon. These are custom chat rooms that include more than two members, and are restricted only to members who have been added to the group by the creator
4. Individual Chat — Indicated a by a Single Member icon. These are 1:1 chat rooms that include yourself and one other member (Web Dispatcher or Responder)
5. Mute / Unmute button — Pressing this button will pause or re-activate the Push Notifications service for the specific chat
6. Create New Chat — Click here to create a new chat room, select members and give it a custom chat room name

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Create a Custom Chat Room

To create a custom Chat Room:

1. On the Chat Room Listing screen, press the create new chat button 
2. On the New Chat screen, select the members that you would want to include in the new chat room by checking the box next to the name of the user
3. Press the Save icon to create the new room and continue to the next step
4. Enter the Chat Room Name and confirm the members
5. Press Create Group when ready to complete the process
6. Once created, the chat room will open (not shown) 

* Additional Notes:
Off-Duty Responders can send and receive chat messages, but they will not be notified of them by Push Notification until they are On-Duty