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User Resources

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  • Dispatcher Resources
    • Getting Started
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Response Times Summary

The Response Summary is sent to responders whenever their involvement in an incident ends.

  1. Incident Complete — It details the Incident Number and tells the responder they are now available to receive new alerts. It also gives some indications on how to submit notes for the incident
  2. Response Times —Displays the response times for each milestone completed in the response workflow
  3. Distance Traveled — Depending on Tracking permissions and activity, Beacon will display here a calculation of distances. Please note that the calculation accuracy may vary depending on device and tracking settings, GPS signal strength and other external factors not controlled by Beacon
  4. Add Disposition Codes — (Feature coming soon) Responders now have the ability to see and select from a list of Disposition Codes to be added to the incident. The codes displayed here are handled by Account Managers.
  5. Add Incident Notes — Responders can add notes to be recorded in the incident report by pressing this button or through the Incident History interface
  6. Add Case Report —Responders can access the Case Report interface by pressing this button or through the Incident History interface *(Special credentials needed)

*Case Reports is an Add-On Feature of the Beacon Platform and is not enabled by default. Send an email to [email protected] to talk with a Support Team member about the Case Reports feature for your agency account.

Tags:Responder Guide
Related Articles
  • Initial Sign In
  • Responder Types and Workflows
  • Pending Incidents Feauture
  • Duty Scheduler
  • Manager Assessment
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