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User Resources

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  • Dispatcher Resources
    • Getting Started
      • Dashboard Navigation
      • Profile Menu
      • Responders Panel
      • Active Incidents Panel
      • Settings (ᵐ)
    • Key Functions
      • Add and Edit Responders (ᵐ)
      • Select Responder Type (ᵐ)
      • Add and Edit Web Users (ᵐ)
      • Map Layers
      • Transport Options
        • Add Transport Destinations
        • Arrival Notifications
      • Map Editing
      • Chats Feature
      • Push-To-Talk
      • Create Incident Panel
        • Creating Incidents
        • Pending Incidents Feauture
        • Dispatch Mode (previously called Incident Priority)
        • Alert Types (previously called Dispatch Types)
        • Responder Tags
        • Assigning Responders
        • Custom Incident Labels (ᵐ)
      • Dispatch Automation
        • Broadcast Alerts
        • Preferred ETA
        • Confirmation Windows
      • Monitoring Incidents
      • Dispatch Controller
      • Add Incident Disposition Codes
      • Add Dispatcher Incident Comments
    • SMS Functionality
      • SMS Chat Messaging
      • Add SMS Dispatcher (ᵐ)
      • Create Incidents by SMS
    • Reporting
      • Reports Automatically Generated by Beacon
        • Incident Reports
        • Summary Reports (ᵐ)
      • Documentation Manually Added by Responders
        • View Incident Notes (ᵐ)
        • Case Reports
    • More Dispatcher Resources
      • Practice Exercises
      • External Factors
  • Responder Resources
    • Mobile App interface
      • Beacon Mobile App Tour
      • Getting Started
        • Initial Sign In
        • Home Screen
        • SOS Feature
        • Map Features
        • Sidebar
        • Manage Responders
      • Response Workflows
        • Responder Types and Workflows
        • Incident Card Navigation
        • Incident Alert
        • En Route
        • Arrival On Scene
        • Additional Resources
        • Destination Transport
        • Arrival at Destination
        • Complete Incident
        • Response Times Summary
      • Documentation
        • Submit Incident Notes (Mobile App)
        • Case Reports
      • Other Features
        • Mobile App Chat
        • Push-To-Talk
        • Create New Incidents
        • Incident Dispatch Mode
        • Update the Incident After Creation
        • Interactive Notifications
        • Alerts Vibration for Beacon
        • Duty Scheduler
        • Special Permissions for Mobile App Users
        • Mobile App Settings
    • SMS Interface
      • Full Manual for SMS Users
      • SMS Code Index
      • Submit Incident Notes (SMS)
      • Requesting Additional Resources (SMS)
      • SMS Chat
    • Practice Exercises
  • Case Reports
    • Introduction to the Case Reports Feature
    • Setting Up Case Reports
    • Mobile App Case Reports Feature
    • Web App Case Reports Feature
  • GPS Settings & Tracking Services
  • Downloads
    • Web Dispatcher Cheat Sheet
    • Mobile App Responder: Patient Transport
    • Mobile App Responder: Response-only
    • Dispatcher Practice Exercises
    • SMS Responder: Response-only
    • Responder Practice Exercise
    • Alerts and Sound Settings
    • Dispatcher Guide Downloadable
    • Responder Guide Downloadable
    • Beacon Reporting Features Guide
    • Manager Assessment
  • Videos
  • Status

Profile Menu

  1. Username — The current user will be displayed here
  2. Responders — View and edit Responder profiles

  3. Incidents — View Incident Details and generate Incident Reports

  4. Case Reports — View Case Reports submitted by responders *
  5. Audit Log — Monitor and download Case Reports activity *
  6. Support — Find training manuals, videos, and submit help tickets

  7. Welcome Tour – Return to the welcome screen to take the Beacon App Tour
  8. Settings (ᵐ) — Configure and customize the Beacon platform and its parameters

  9. Admin (ᵐ) — Account Managers can view incident activity for the agency account (data center)
  10. Language — Allows dispatchers to select the web page language. If you do not see your language, email [email protected]
  11. Beacon Gateway Number — This is the number that Beacon uses to communicate with Responders via SMS. Responders should save this number in their contacts and assign it a unique, custom ringtone. It can only be used by Responders who have had their phones registered with Beacon and is not for public use (like 911, 112, 999 etc)

  12. Log Out — Ends your session

*

Case Reports is an Add-On Feature of the Beacon Platform. 

Audit Log is a companion feature to the Case Reports.
Click here to learn more about Case Reports

Tags:Dispatcher Guide
Related Articles
  • Initial Sign In
  • Responder Types and Workflows
  • Pending Incidents Feauture
  • Duty Scheduler
  • Manager Assessment
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In case of emergencies, please call your local emergency service.
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