• Dispatcher
  • Responder
  • Videos
  • FAQ
  • Status
  • ES
  • Ukrainian
  • Dispatcher
  • Responder
  • Videos
  • FAQ
  • Status
  • ES
  • Ukrainian

User Resources

home/Documentation/User Resources
  • Dispatcher Resources
    • Getting Started
      • Dashboard Navigation
      • Profile Menu
      • Responders Panel
      • Active Incidents Panel
      • Settings (ᵐ)
    • Key Functions
      • Add and Edit Responders (ᵐ)
      • Select Responder Type (ᵐ)
      • Add and Edit Web Users (ᵐ)
      • Map Layers
      • Transport Options
        • Add Transport Destinations
        • Arrival Notifications
      • Map Editing
      • Chats Feature
      • Push-To-Talk
      • Create Incident Panel
        • Creating Incidents
        • Pending Incidents Feauture
        • Dispatch Mode (previously called Incident Priority)
        • Alert Types (previously called Dispatch Types)
        • Responder Tags
        • Assigning Responders
        • Custom Incident Labels (ᵐ)
      • Dispatch Automation
        • Broadcast Alerts
        • Preferred ETA
        • Confirmation Windows
      • Monitoring Incidents
      • Dispatch Controller
      • Add Incident Disposition Codes
      • Add Dispatcher Incident Comments
    • SMS Functionality
      • SMS Chat Messaging
      • Add SMS Dispatcher (ᵐ)
      • Create Incidents by SMS
    • Reporting
      • Reports Automatically Generated by Beacon
        • Incident Reports
        • Summary Reports (ᵐ)
      • Documentation Manually Added by Responders
        • View Incident Notes (ᵐ)
        • Case Reports
    • More Dispatcher Resources
      • Practice Exercises
      • External Factors
  • Responder Resources
    • Mobile App interface
      • Beacon Mobile App Tour
      • Getting Started
        • Initial Sign In
        • Home Screen
        • SOS Feature
        • Map Features
        • Sidebar
        • Manage Responders
      • Response Workflows
        • Responder Types and Workflows
        • Incident Card Navigation
        • Incident Alert
        • En Route
        • Arrival On Scene
        • Additional Resources
        • Destination Transport
        • Arrival at Destination
        • Complete Incident
        • Response Times Summary
      • Documentation
        • Submit Incident Notes (Mobile App)
        • Case Reports
      • Other Features
        • Mobile App Chat
        • Push-To-Talk
        • Create New Incidents
        • Incident Dispatch Mode
        • Update the Incident After Creation
        • Interactive Notifications
        • Alerts Vibration for Beacon
        • Duty Scheduler
        • Special Permissions for Mobile App Users
        • Mobile App Settings
    • SMS Interface
      • Full Manual for SMS Users
      • SMS Code Index
      • Submit Incident Notes (SMS)
      • Requesting Additional Resources (SMS)
      • SMS Chat
    • Practice Exercises
  • Case Reports
    • Introduction to the Case Reports Feature
    • Setting Up Case Reports
    • Mobile App Case Reports Feature
    • Web App Case Reports Feature
  • GPS Settings & Tracking Services
  • Downloads
    • Web Dispatcher Cheat Sheet
    • Mobile App Responder: Patient Transport
    • Mobile App Responder: Response-only
    • Dispatcher Practice Exercises
    • SMS Responder: Response-only
    • Responder Practice Exercise
    • Alerts and Sound Settings
    • Dispatcher Guide Downloadable
    • Responder Guide Downloadable
    • Beacon Reporting Features Guide
    • Manager Assessment
  • Videos
  • Status

Dashboard Navigation

  1. Home Button — Returns you to the Beacon Dashboard

  2. Agency Account Menu — Access different agency accounts (data centers) here when available

  3. Desktop Notifications — Displays real-time incident updates and alerts that require Dispatcher interventions

  4. Chat — Access chat messages from dispatchers and responders

  5. Map Markers — View and manage map markers and Transport Destinations

  6. Profile Menu — Manage account settings and links to Support pages

  7. Push-to-talk — Send voice messages to the All chat room directly from the Dashboard
  8. Map Search Bar — Enter and search locations, landmarks and latitude / longitude coordinates

  9. UTM Search — Enter and search locations using Universal Transverse Mercator coordinates

  10. Satellite View — Switches the map to Google Satellite view (not available if using OpenStreetMap)

  11. Ping Responders — Click to locate responders on the map (only possible for responders who are using the mobile app and have given location permissions to the Beacon mobile app)

  12. Refresh — Click to refresh the dashboard map

  13. Map Editing Toolbar — Click to access tools to edit your map and also add Transport Destinations

  14. Map Layers Menu — Hide/Show Map marker groups from view. (Learn more here)
  15. Menu Bar — Click the caret (∨) to expand or collapse the menu bar titles.
  16. New Incident Panel – Click to open the Incident Creation interface
  17. Active Incidents Panel — View and manage active incidents

  18. Responders Panel — View and manage responders

Tags:Dispatcher Guide
Related Articles
  • Initial Sign In
  • Responder Types and Workflows
  • Pending Incidents Feauture
  • Duty Scheduler
  • Manager Assessment
Previous
Getting Started
Next
Profile Menu

Dispatcher Resources

Responder Resources

Downloads

Status

Contact Us:

 [email protected]

 ENG +1.218.4 BEACON

(+1.218.423.2266)

 ESP +1.787.336.0123

*These are not emergency phone numbers.
In case of emergencies, please call your local emergency service.
  • Privacy Policy
  • Terms of Use
  • ©2025 TREK MEDICS INTL ALL RIGHTS RESERVED