Dispatcher Resources

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About Incident Notes

Beacon allows Responders to submit notes for incidents that they were assigned to by SMS. These notes are collected and displayed in the Incident Report. This page details how Web Dispatchers can retrieve and update the Incident Reports in order to view the Incident Notes submitted

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How to Retrieve and View Incident Notes in the Incident Report

Incident Notes are stored in the Incident Report. To retrieve and view the Incident Report:

1. First, on the dashboard, go to the Incidents tab in the Profile Menu
2. Find the Incident you are looking for and click the Incident Report link to download the report in an excel spreadsheet. The Incident Notes can be found at the bottom of the Incident Report
3. If Incident Notes were submitted by the Responder after the incident has already closed, you will need to repeat the steps from the Incident Report in order to get the updated information on the report’

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Additional Comments

A couple other things to keep in mind regarding Incident Notes:

• Incident Reports are accessible via the Incidents page only for the past 30 days. To retrieve and view Incident Reports that are older than 30 days, simply enter this link in your web browser with the correct Incident ID Number at the end.
  • For example, if you wanted to retrieve the report for Incident 7736, you would enter this url in your web browser: https://beacon.trekmedics.org/incident/7736
• Only Responders who have been assigned to an incident can submit notes (Read how to Submit Incidents Notes by SMS)
  • Dispatchers can’t submit notes via SMS; they are able to do so through the Comments section on the Incident Details page
• Notes can only be submitted via SMS
• Responders can submit notes as many times as they wish, but they can’t be erased
• Notes can be submitted at any point after the Responder has been assigned to an incident – i.e., while the incident is still active or after it’s been completed