Dispatcher
Responder
Videos
FAQ
Status
Dispatcher
Responder
Videos
FAQ
Status
Support Ticket
Support Request Form
Can’t find the answer in our documentation?
Submit a Support Ticket
Name
(Required)
First
Phone
For mobile app accounts – Please use the phone number associated with your account.
Email
(Required)
Please use the email associated with your Beacon account. This will also be the email a team member will use to reach back to you and help with your support request.
Agency Name
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This is the Agency Name found at the top navigation bar in the Beacon interface
Request Type
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Select One
Issue
Question
Other (Unknown)
Component
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Mobile App
Web Dispatcher Pages
Severity
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Critical – Blocks from completing tasks or using features
High – Not blocking tasks or features, but the impact is great
Medium – Should be addressed quickly but doesn’t block any key functionality
Low – Should be addressed as time allows
No Impact- Question Only or Other (Unknown)
Detailed Description
(Required)
Please provide Steps to Reproduce if applicable
Provide screen captures that would help our team understand your support request
* IMPORTANT: PLEASE DO NOT UPLOAD ANY ATTACHMENTS CONTAINING PHI (PROTECTED HEALTH INFORMATION) or PII (PERSONALLY IDENTIFIABLE INFORMATION)
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I consent to Trek Medics International collecting my email address and phone number through this form.
