Dispatcher
Responder
Videos
FAQ
Status
Dispatcher
Responder
Videos
FAQ
Status
Gravity Test
Support Request Form
Can’t find the answer in our documentation?
Submit a Support Ticket
Name
(Required)
First
Phone
For mobile app accounts – Please use the phone number associated with your account.
Email
(Required)
Please use the email associated with your Beacon account. This will also be the email a team member will use to reach back to you and help with your support request.
Agency Name
(Required)
This is the Agency Name found at the top navigation bar in the Beacon interface
Request Type
(Required)
Select One
Issue
Question
Other (Unknown)
Component
(Required)
Select One
Mobile App
Web Dispatcher Pages
Severity
(Required)
Select One
Critical – An issue that severely impacts the ability to use the service (e.g., system downtime, data loss).
High – An issue that significantly impacts the use of the service, but a workaround exists (e.g., feature degradation).
Medium – An issue that causes inconvenience but does not impact the core functionality (e.g., minor bugs or questions).
Low – A non-urgent issue that does not affect the functionality (e.g., general inquiries, minor feature requests).
No Impact- Question Only or Other (Unknown)
Detailed Description
(Required)
Please provide Steps to Reproduce if applicable
Provide screen captures that would help our team understand your support request
* IMPORTANT: PLEASE DO NOT UPLOAD ANY ATTACHMENTS CONTAINING PHI (PROTECTED HEALTH INFORMATION) or PII (PERSONALLY IDENTIFIABLE INFORMATION)
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Accepted file types: jpg, jpeg, png, Max. file size: 128 MB, Max. files: 3.
Consent
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I consent to Trek Medics International collecting my email address and phone number through this form.